The retention engine for your clinic & hospital.

More than a booking app.

Your own branded app where patients book, pay and come back. Push reminders, patient segments and targeted campaigns - built in. Connected to your HIS. Running on your servers.

Patient App Retention Tools HIS Integration Self-hosted

Where clinics typically lose revenue

These are industry averages - not promises. But they show where the opportunity is.

23.5%
Appointments are no-shows
Every empty slot is revenue that could have been earned. Online booking with reminders helps fill them.
48%
Patients never return
Nearly half of patients visit once and disappear. Automated follow-ups and a direct channel bring them back.
23%
Calls go unanswered
When patients can't reach you, they book elsewhere. An app gives them a 24/7 channel - no call needed.
QUICK ESTIMATE

How much could your clinic recover with Holty?

Assumes 23.5% baseline no-show rate, 40% no-show reduction from in-app reminders, 10% return-visit lift from retention campaigns, 6.9% booking lift from 24/7 self-service (23% unanswered calls × 60% booking intent × 50% capture), and 5% care-plan upsell. Replace assumptions with clinic-specific data when available.

Estimated monthly recovery
€0/ month
No-shows recovered€0
Lapsed patients reactivated
≈ 1 in 5 of the patients who would otherwise never return.
€0
Missed calls converted€0
Upsell from care plans€0
Holty solution

Holty closes all three gaps.And does more.

Branded for your clinic, native on iOS and Android.

Booking & scheduling

Patients find the right doctor themselves - by specialty, symptom or name. Less triage on your call center, fewer mis-booked appointments.

eKYC & medical data

Selfie + ID verification before any data access. Audit trails and role-based access keep records private.

Records & results

Lab reports and medical history, straight from your HIS - download, view or share in one tap.

Programs & packages

Bundle services into branded care programs - patients book one, you sell more.

Payments & subscriptions

Card, in-app wallet, subscriptions, family pay - every way patients want to pay, in one app.

Telemedicine, built in

Doctors and patients connect by video call right inside the app - no third-party tools, no extra logins.

  • Video calls in the app, web version for doctors
  • Starts directly from the booked appointment
  • Secure file sharing between doctor and patient
BY SYMPTOMS · SMART SEARCH

Patients describe what they feel.
The app routes them to the right specialty.

Free-text symptom input, AI refinement, specialty matching. Fewer mis-booked appointments. Less triage on your call center.

The retention engine

Segment your patient base, run targeted campaigns, send push reminders, track what’s working.

Auto-segment by age, diagnosis, visits
Live updates from your HIS
Family accounts grouped as one
Reuse segments across campaigns
Push, SMS, email - one dashboard
Smart triggers fire automatically
Targets segments - no manual lists
Conversion tracked per campaign
Revenue, retention, conversion live
ROI breakdown per campaign
Performance per audience segment
30-day trends & chart export
HOLTY · Back office

Manage Audiences

New segment
Total patients
12,450
Active segments
14
Auto-updated
100%
Diabetes monitoringUpdated 2h ago · auto
248 Active
Inactive 6+ monthsWin-back targets
312 Active
Annual checkup dueLast visit > 11 months
186 Active
Family accountsParents linked to children
94 Active

Run Campaigns

New campaign
Active campaigns
14
Push open rate
12%
New bookings
312
↑ 18% wk
CampaignChannelSentOpensBooked
Annual checkup nudge Push 1,420 192 87
Diabetes follow-up 248 76 31
Spring health package SMS 3,150 410 142
Win-back: 6+ months gone Push 312 58 19

Track Performance

Last 30 days
Revenue
€48.2k
↑ 12%
New patients
412
↑ 6%
Retention
68%
↑ 4%
Bookings & revenueApr 2026
THE RETENTION ENGINE

Bring back patients - on autopilot

Here's how it works for one real patient. No lists, no manual work.

January 12 · first visit
M
Maria, 34 · dental check-up

Visits once. Pays €40. Says "I'll come back."

≈ 6 months of silence — 48% never come back on their own
6 months later

She forgot.

Like 48% of patients. Holty spots it from your HIS records — automatically.

Same day, 10:00 · Holty reaches out
Your Clinic now

Maria, it's been 6 months since your check-up. Book in 2 taps — Dr. Rusu has slots Thursday.

Push first. No reply in 3 days → SMS.

2 minutes later

Booked

Thursday 14:30. €40 recovered. Your staff did nothing.

Now multiply Maria by your patients — that's what runs every day.

Book a Demo

WHY HOLTY

Your patients. Your data.

Booking marketplaces own the patient relationship, the data and a cut of every booking. Holty is the opposite - your branded app on your servers, no commission, retention tools built in.

HoltyBooking Marketplaces
Who owns the relationship
Patient loyalty stays with
Your clinic brand
The marketplace brand
Payment commission
0%
10–30% per booking
Patient data lives on
Your servers
Their servers
GDPR compliance
Self-hosted, GDPR by default
Shared-controller risk
Marketing & growth
Direct channel to patients
Push, SMS, email - yours
They own the channel
Marketing to YOUR patients
Audiences + AI built in
They market to theirs, not yours
Package & program sales
In-app catalog
Single-visit bookings only

White-Label Patient App — On-Premise or Cloud

One platform. Full feature parity across both deployment models. Choose where your patient data lives — your servers or ours.

For your patients

Patient app

A branded app your patients download - where they book, pay and come back.

  • Booking & payments
  • Records, results & telemedicine
  • AI symptom triage
  • Push reminders & follow-ups
For your team

Back-office

Your control room - segment patients, run campaigns and track what they earn.

  • Patient segments & audiences
  • Campaigns: push, SMS, email
  • Offers & care programs
  • Analytics & ROI tracking
Your data layer

HIS integration

Connected to your hospital system - one source of truth that keeps the app and back-office in sync.

  • Two-way sync with your HIS
  • Appointments, records & results
  • Runs on your servers - cloud or on-prem
  • GDPR-compliant by design

The only difference:

White-Label Cloud

Clinics without a dedicated IT team.

We host it. We manage updates, security and infrastructure. Your team focuses on patients, not servers.

On-Premise

Hospitals with data residency requirements.

Runs on your infrastructure. Your IT team has root access. Patient data never leaves your network.

Our clients
MedPark International Hospital

Medpark International Hospital

Medpark is Moldova's largest hospital, with 150+ doctors across multiple specialties. A branded mobile app was built to simplify appointment booking, give patients instant access to medical records and test results, and enable convenient online payments — all within a seamless experience.

150+
Doctors
Live
In production
HIS
Integrated
Get started

Ready to see it on your numbers?

In a 15-minute call we walk you through Holty live and calculate, with your clinic's real numbers, exactly what it would recover. No slides, no commitment.

Book a Demo

or email us at info@getholty.com

Sources

  1. Global average no-show rate 23.5% - National Library of Medicine; MGMA Stat Poll, Jan 2025. PMC, MGMA
  2. Patient churn rate 48% - Etactics, "45+ Patient Retention and Churn Rate Statistics," 2024. Source
  3. 23% of calls to medical practices go unanswered - MGMA DataDive, 2025. Source